Advice and Information
The advice and information contained within or accessible by you through our clinics or on our website (‘Information’) is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions.
Use of the Information is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any of our Products, Treatments or the Information before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.
Refunds and Exchanges
Joy By Nature will provide refunds in accordance with the Competition and Consumer Act (Australian Consumer Law). Please note, refunds are not provided for change of mind.
You may be entitled to an exchange or refund of a product or service where it is:
- faulty;
- substantially unfit for its specified purpose and cannot be remedied within a reasonable timeframe;
- unsafe or creates an unsafe situation; or
- significantly different from its description/sample.
If there is a problem with a product or service, and it can be remedied, we will attempt to remedy it within a reasonable time. If remediation is not possible, the above will apply, and you may be entitled to an exchange or refund.
Please keep and produce your proof of purchase for all refunds and exchanges (e.g.: your receipt).
Customer results may vary, and as such, no refund or exchange will be provided if the service or product did not provide the desired result, excluding any faults/major problems outlined above.
This refund policy applies, and you agree to be bound by these conditions, when purchasing pre-paid treatments including packages for multiple treatments.\
Cosmetic Injections Deposits
All clients having Cosmetic Injection treatments require a complimentary consultation with one of our Nurses or Doctors to determine the client is suitable for treatment.
A $50 deposit is required in advance for all cosmetic injection treatment bookings.
To cancel or reschedule your booking, please cancel at least 24 hours in advance to avoid losing your deposit.
During the appointment, if it is deemed by the Nurse or Doctor that the client is not suitable for treatment or if the client chooses in their appointment not to proceed with treatment, the deposit will be refunded.
If a client cancels the appointment within 24 hours or is a no show, the deposit will be kept.
Your booking deposit can be redeemed on your treatment or product. Packages cannot be split over appointments.
For legal reasons, product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
Cosmetic Injectables
All cosmetic injections require a booking made in advance and consultation with an Joy By Nature nurse or doctor prior to treatment.
Initial consultations are complimentary. Some clinics may require a deposit to secure the consultation, however the deposit amount is fully refundable, whether you proceed with a treatment or not. Please note this amount is only refundable if client attends appointment. If client does not show, they will lose their deposit.
Cosmetic injectable treatments cannot be pre-paid.
The price per area treated will depend on the number of units required and the product used. For legal reasons, product names cannot be used in advertising. Please contact Joy By Nature for further information.
Cosmetic injectable package prices are based on specific products, up to a particular amount of ml or units. Your Joy By Nature registered nurse or doctor will develop a tailored treatment plan for you and will advise if our packages are suitable for your goals.
Joy By Nature reserves the right for our medical practitioners to determine suitable treatment for client and can refuse to treat at any time.
Before and after images are examples of results achieved for specific patients and not indicative of standard final results. Results will vary for each person, Joy By Nature cannot guarantee longevity of product.
Information and images used for Joy By Nature website content, blog posts, social media content, marketing material and advertising is intended to be educational only, not interpreted as professional advice or a recommendation on products or services.
Adverse Reactions
Joy By Natures Registered Nurses and Doctors are trained to the highest standard. In the unlikely event that you experience a side effect, Joy By Nature will contact you to discuss your concerns and will aim to response as quickly as possible. We may require up to 6 weeks to investigate your concern. During this time, we will need your cooperation in consults to assess the area and to follow the guidance of our trained professionals.
An adverse reaction should be raised immediately in the event that a client has a reaction to a treatment or product that has been performed or supplied by Joy By Nature Clinics
Sensitive Information
We may collect information disclosed to us about your physical and mental health and well-being (‘Sensitive Information’).
We will only ever use Sensitive Information for providing Treatments to customers. Sensitive Information will not be used or disclosed for any other purpose without consent, except where disclosure may be required by law or is necessary to protect the rights or property of Joy By Nature, a related company, any member of the public, or to lessen a serious threat to a person’s health or safety.
Cancellations
Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by buying Products or Treatments you agree to comply with and be bound by our cancellation policy.
If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to redeem a treatment from your package and/or retain any deposit paid.
Allergy
You hereby acknowledge and agree that Joy By Nature and all of its Related Bodies Corporate, franchises, affiliates, officers, directors, employees and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, an allergic reaction you suffer as a result of our Products or Treatments unless that allergic reaction is caused by our gross negligence or wilful default.
Privacy
We collect personal information directly from clients or potential future clients when they personally complete and submit a client consent form, purchase Products or Treatments from us, or use our website.
We collect personal information when a Product or Treatment is purchased in order to provide the requested treatment, provide updated information, and advise which other Treatments may be of interest to you. You do not need to provide us with personal information, however this may result in us being unable to provide a Product or Treatment to you.
You acknowledge the basis on which (and purposes for which) we may collect your personal information and authorise such collection in accordance with the terms of our Privacy Policy from time to time. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. You agree not to provide misleading, deceptive or false information and that you indemnify us against any claims made against us as a result of your non-compliance with these terms.
Limitation of Liability
To the full extent permitted by law, we make no representations or warranties, express or implied, regarding any matter including merchantability, fitness for a particular purpose or use in relation to any Product or Treatment supplied by us.
Where legislation implies into this Agreement any condition or warranty that cannot be restricted or modified, our liability for any breach of such conditions or warranties will (to the full extent permitted by law) be limited to, at our option, one or more of the following: (a) replacement of the Products or Treatments, the repair of the Products , or the supply of equivalent Products or Treatments; (b) repayment of any part of the price of the Products or Treatments supplied; or (c) payment of the costs of replacing or repairing the Products or Treatments, or acquiring equivalent Products.
This Agreement will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any Products or Treatments pursuant to these terms of all or any of the provisions of the Competition and Consumer Act 2010 (Cth) or the provisions of any other statute, act or law of any State or Territory of the Commonwealth of Australia, or any other applicable territory, which by law cannot be excluded, restricted or modified.
Limitation of Liability Website
You agree that, to the fullest extent permitted by law, we will not be responsible or liable in relation to your use of any website of Joy By Nature (‘Sites’) (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to our website; (c) data non-delivery, mis delivery, corruption, destruction or other modifications; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of our website, including through or in relation to a hyperlink to or from third-party websites; (e) any inaccuracies or omissions in content, or (f) events beyond our reasonable control.
You agree to defend, indemnify and hold harmless Joy By Nature (and each of their officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of: (a) your use of and access to the Sites; (b) your violation of any term of these terms and conditions; (c) a breach of your representations and warranties set forth above regarding content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these terms and conditions and your misuse of our website.
Further, to the fullest extent permitted by law, we will not be liable for any indirect or consequential loss of any kind or loss of profits, revenue, loss of data, loss of goodwill, arising out of or related to the Sites or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability to you (or anyone claiming through you) exceed one hundred dollars ($100.00).
